PRIVACY POLICY

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Effective Date: January 2018
Grand Renovations, Vancouver, BC

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Grand Renovations (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our company, use our website www.grandrenovations.ca, or engage our renovation services.

By accessing our website or providing your information to us, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect personal and non-personal information when you:

• Browse our website.

• Request a consultation or quote.

• Contact us by phone, email, or through our online forms.

• Subscribe to our newsletter or marketing campaigns.

• Engage us for renovation or construction services.

Types of information collected may include:

• Personal identifiers: Name, phone number, email address, home or project address.

• Project details: Renovation preferences, budget, timelines, photos or design inspiration provided.

• Technical data: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.

• Payment information: If applicable for project deposits or invoices (processed securely and not stored on our website).

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide estimates, project proposals, and consultations.

• To deliver renovation and construction services.

• To communicate with you regarding your inquiries, projects, or follow-ups.

• To improve our website performance, customer experience, and service offerings.

• To send marketing communications, promotions, or newsletters (only if you consent).

• To comply with legal and regulatory obligations.

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3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw consent for marketing communications at any time by contacting us at contact@grandrenovations.ca.

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4. Sharing and Disclosure of Information

We respect your privacy and will never sell or rent your personal information. We may share your information in the following limited circumstances:

• Contractors and suppliers: With trusted partners directly involved in your renovation project.

• Service providers: With third-party vendors who assist us with website hosting, analytics, payment processing, or communications.

• Legal obligations: When required to comply with applicable laws, regulations, or court orders.

All contractors and service providers we work with are expected to maintain confidentiality and use your data only for the purpose of fulfilling services.

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5. Cookies and Tracking Technologies

Our website uses cookies and tracking tools (such as Google Analytics) to enhance your browsing experience. Cookies help us understand how visitors use our site, which pages are most popular, and how we can improve performance.

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

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6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Project-related records may be stored securely for warranty, service, or legal reasons.

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7. Data Security

We take reasonable administrative, technical, and physical precautions to protect your information against loss, theft, misuse, or unauthorized access. While no system is completely secure, we strive to follow industry best practices to safeguard your data.

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8. Your Rights

As a Canadian resident, you have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to inaccurate or incomplete information.

• Withdraw consent for marketing or promotional communications.

• Request deletion of your personal information, subject to legal and contractual restrictions.

To exercise these rights, please contact us at contact@grandrenovations.ca.

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9. Third-Party Links

Our website may contain links to external websites, such as suppliers or partner organizations. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

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10. International Visitors

Although Grand Renovations operates primarily in Canada, if you are accessing our website from outside Canada, please be aware that your information may be transferred to and stored in Canada.

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11. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

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12. Updates to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised “Effective Date.”

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Grand Renovations
Vancouver, BC, Canada
📧 contact@grandrenovations.ca
📞 604-990-2747

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